KINGSTON, Jamaica -- The Jamaica Social Investment Fund (JSIF) has admitted that it has lost its control over social interventions programming in most communities, but believes that with sustained government support it can carry on its work.
The issue came up Wednesday, as the weekly meeting of Parliament's Public Adminis ...more »
Students are willing to repay their loan to the Students' Loan Bureau (SLB) as soon as they obtain employment, but if the facilities and resources are not in order to do then what do you expect the result to be?
After graduating university in 2012 I joined the long unemployment line and it was imminent that I would have had an outstanding balance on my account. As soon as I found a job I started payment by salary deduction.
Surprisingly after, I found out that the SLB decided to formally write to one of my guarantors — whom, incidentally, I had communicated clearly to the loan officer at the time to remove and replace from three years ago, only to discover years later that they did not act accordingly.
After meeting with them to address this error, instead of accepting and apologising for their missteps, their process of handling internal error involves blaming the student. Why is it that the procedure for replacing guarantors was not properly explained, rather than accepting the information given at the time of request and leaving the impression that the changes were made? Why wasn't the file updated?
The lesson now is: Keeping a paper trail!
Also, in this the 21st century, a financial statement should be provided to all students as soon as the loan repayment begins. Why should a student have to write a letter to request this vital information which should be provided to all students after completion of their studies? Get your act together SLB!
Frustrated SLB client
POST A COMMENT
1. We welcome reader comments on the top stories of the day. Some comments may be republished on the website or in the newspaper – email addresses will not be published.
2. Please understand that comments are moderated and it is not always possible to publish all that have been submitted. We will, however, try to publish comments that are representative of all received.
3. We ask that comments are civil and free of libellous or hateful material. Also please stick to the topic under discussion.
4. Please do not write in block capitals since this makes your comment hard to read.