Inefficiency at best, incompetence at worst

Wednesday, October 23, 2019

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Dear Editor,

I write in my capacity as director of Health Plus Associates. We are a multidisciplinary medical centre located in the Boulevard Supercentre. We had five telephone lines with Cable and Wireless (now FLOW). Three of those lines went to our switchboard, one to our fax machine, and the other handled credit card transmissions.
In November 2018, we began losing our lines. By March 2019 we had lost all five of them. Yes, all five.
We were told the loss was due to the road construction and we would have restoration following completion of same.
Now that roadworks are apparently complete, or at least nearing completion, the optimism for return of service has waned.
In the interim we were advised we could have the lines forwarded to a cellphone. We have duly acquired said cellphones. Despite our calling and putting our request in writing, we have not received that service.
We were told we could port the lines to FLOW Internet lines. This is not a desirable solution; however, we acquiesced and signed up the paperwork.
This porting will incur installation and monthly charges per line in US dollars.
We are still waiting.
We have endured inconvenience and abuse from our patients who cannot contact us. We have been paying for non-working lines and Yello page advertisements that point to nowhere for a year. This next year, 2019 to 2020, we will not have a presence in Yello as we have no phone lines to reference.
Meanwhile, our frustration continues, and I dare say we continue to lose patients who don't know if we are still around.
I am waiting to see the promised offer for rebate from C&W and Yello. To say that my cup runneth over does not even begin to tell the story.


Dr Orville Nembhard
Health Plus Associates
45 Elma Crescent
Kingtson 20


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