Jamaica Customs encourages customers to use formal channels to lodge complaints

Wednesday, May 15, 2019

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The Jamaica Customs Agency (JCA) is reminding customers to use the agency's formal channels to lodge complaints or to resolve any Customs- related matter.

Complaints and queries can be made at quick.response@jca.gov.jm; public.relations@jca.gov.jm or by using the Agency's Customer Relationship Feedback Platform at: www.jacustoms.gov.jm. Customers may also contact Customer service representatives by telephone at: 876-922-5140-8.

The JCA further reminds importers that in keeping with World Customs Organisation (WCO) standards, an importer has the right to request a review of any assessment done at any of our ports by requesting that a referral note be prepared (for the imported goods) and sent to the Valuation Verification Unit, at the agency's head office – Myers' Wharf, Newport East, Kingston.

Customers who request a review must submit the relevant documentation to the Valuation Unit to include:

• Store receipts

• Bank receipts

• Wire transfers

• Credit/debit card receipts

• Email correspondences (where applicable), and

• Any other documentation relevant to the case

If an importer is still not satisfied with the review done by the Valuation Verification Unit, that individual or entity can make a further appeal to the agency's Internal Review Committee.


The Valuation Principles outlined in the Valuation Schedule (Section 19) of the Customs Act specify the rules of valuation for imported goods, the methods to be used and the manner in which they may be applied. Rights and Obligations in keeping with the Customs Act:

Section 19 (2) – Customs has the right to doubt the truth or accuracy of the information submitted.

Section 19 (3) – Customs is obligated to notify the importer of how the value was determined.

Section 19 (4) & 19 (5) – Customs is obligated to inform the importer of the right to an appeal without penalty.

Section 19 (8) – Customs has two years within which to change a previously accepted value due to new information gathered or any other reason garnered.

The Customs Valuation methods are based on the World Trade Organisation's (WTO's) Valuation Agreement, of which there are six methods:

1. Transaction Value – Article 1

2. Transaction Value of Identical Goods – Article 2

3. Transaction Value of Similar Goods – Article 3

4. Deductive Method – Article 5

5. Computed Method – Article 6

6. Fall-back Method – Article 7

The JCA will continue its thrust to serve all our customers efficiently and effectively.

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