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Jamaica Customs to begin agency-wide customer service training

Customs House Weekly

Wednesday, September 27, 2017

The Jamaica Customs Agency (JCA), in keeping with intensified thrust to significantly augment the quality of service it provides to its customers, partners and stakeholders, will begin a series of Customer Service Training Workshops across the length and breadth of the Agency starting October 2017 until February 2018.

As part of the customer engagement process, the agency has also started a series of Customer Service Perception Surveys to include online, face-to-face and telephone interviews in order to garner statistically sound data and information from our clients, which will be used to inform strategic and operational decisions going forward.



Commissioner of Customs Velma Ricketts Walker has emphasised to staff that delivering excellent customer service in all areas of the agency's operations was critical if the JCA is to significantly improve its image and become the beacon of customer service standard within the public sector. She further urged employees to always maintain professionalism, a good work ethic, and a positive attitude in support of the vision and overall goals and objectives of the agency.



The agency, through its customer service representatives, engages with customers via face-to-face interaction, emails, our website (Live Chat), and telephone channels. Some of the enquiries we receive, include, but are not limited, to:

• Import duties and other charges

• Import procedures

• Export

• Auctions

• Reimportation procedures

• Permit and licences

• Tariffs

• Importing motor vehicles, items for charity, etc.


For Customs enquiries, contact our Customer Service Team at telephone: (876) 922-5140-8; Email:; Live Chat at You may also follow us on twitter @jacustoms for pertinent information.