New international award for itelbpo

New international award for itelbpo

Wednesday, November 27, 2019

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The 2019 Contact Center Outsourcing Services Growth Excellence Leadership Award for Latin America and the Caribbean has been conferred on itelbpo in their second consecutive win from, Frost & Sullivan, a leading global consulting firm involved in market research and analysis, known for setting industry benchmarks for growth and performance.

Following extensive research conducted by Frost & Sullivan's analysts and consultants, itelbpo emerged victorious receiving the award after demonstrating consistency in growth excellence throughout the year. In its report, the research and consulting firm lauds itelbpo for demonstrating “how to achieve rapid growth and success, leveraging technology and human capital”.

Described as being a “deeply involved CEO”, Yoni Epstein shared that itelbpo is honoured at the acknowledgment and that they won't be slowing down anytime soon.

“itelbpo has streamlined its success across multiple verticals and channels,” he said. “We started off with seven employees seven years ago and have managed to increase our global footprint to some 2700 plus employees since. The growth has been tremendous and we're truly honoured and grateful for the recognition from Frost & Sullivan.”

A Jamaican-born business process outsourcing (BPO), itelbpo operates on a global landscape providing smart solutions for the ever-growing global services sector. This year, the company has been undergoing a massive expansion across the global organisation with the opening of additional facilities at their Jamaica (Kingston and Montego Bay) locations and continued expansion taking place in Monterrey, Mexico. The expansion has welcomed the addition of new client accounts already providing over 1000 new job opportunities for locals, in a streamlined focus to achieve a growth projection of 5000 new seats in five years.

According to Frost & Sullivan, “itelbpo continues to impress” with its continued growth achievements, despite being in a fragmented market. Special mention was made of itelbpo's commitment to integrity and upfront transparency with clients, as well as “cultivating employee engagement to develop super agents”.

Itelbpo continues to make inroads by creating healthy BPO industry disruption. This comes with the cultivation of employee engagement in line with the organization's belief that EX=CX (Employee Experience equals Customer Experience). The company has also recently announced that it is nearing completion of implementing Observe AI, an artificial intelligence (AI) platform that will integrate with itelbpo's existing training, workforce and quality assurance technology to enhance efficiency and talent development across all areas of the organisation.

Frost & Sullivan Best Practices Awards seek to acknowledge best-in-class industry leaders that demonstrate industry excellence.


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