Scotiabank to spend over $1.5 billion to transform downtown Kingston head office

Port Royal Street head office to be made more customer-centric

BY DURRANT PATE
Observer Business Writer

Friday, August 23, 2019

Print this page Email A Friend!


Scotiabank is investing upwards of $1.5 billion in the coming months to transform its head office on Port Royal Street in downtown Kingston to make it more customer-centric and technology-driven.

This is in addition to the capital works now being undertaken at the said location, where the bank is consolidating its downtown Kingston branch network after deciding to close its King Street branch and to expand the Port Royal Street branch into its Scotia Centre flagship branch.

Scotiabank President and Chief Executive Officer (CEO), David Noel, disclosed in an interview with The Caribbean Business Report said infrastructure works on the head office will start as soon as the new 'Scotia Centre' branch is completed in the coming weeks. He indicated that “when completed the head office will be a completely transformed building.”

Noel announced that “one billion dollars will be spent on the head office, while $500 million is being expended on the Scotia Centre branch, which will be redesigned and reorganised to meet the needs of the combined customer base of Kings Street and the new flagship branch.”

During this transition period, consolidated banking operations are being conducted at the King Street branch, while the Port Royal Street branch has been closed for extensive renovations, as it is being converted into the flagship branch.

In giving more details about the plans for the head office, Noel told The Caribbean Business Report that “the space would be a completely new and engaging environment for both staff and customers.”

He added “we will be changing our entire head office and creating a space that is more user-friendly, encourage more engagement with staff, more collaborative and more agile. Instead of having lots of separate offices, it's going to be a new environment that's more open, fresher, designed for more collaboration, and uses a lot more technology; so again it's something we are very proud of.”

Commenting about the infrastructure work now being done, the Scotiabank boss explained, “the bank is starting with the flagship branch first and then the head office will be done floor-by-floor over the coming months.”

Turning to the under-construction flagship branch, Noel emphasised “when completed it will very different from traditional branches and it's something we are looking forward to. The plan is to have a state-of-the-art branch that any Jamaican would be proud of. It's going to be our new flagship branch designed around our customers, having conversations with our customers, a place where we can have a deeper more detailed conversations regarding financial advice and planning.”

According to Noel, “when the renovations are complete, Scotia Centre will be one of the most cutting-edge banks in the Caribbean, redesigned around better customer experience.”


Now you can read the Jamaica Observer ePaper anytime, anywhere. The Jamaica Observer ePaper is available to you at home or at work, and is the same edition as the printed copy available at http://bit.ly/epaperlive


ADVERTISEMENT




POST A COMMENT

HOUSE RULES

1. We welcome reader comments on the top stories of the day. Some comments may be republished on the website or in the newspaper � email addresses will not be published.

2. Please understand that comments are moderated and it is not always possible to publish all that have been submitted. We will, however, try to publish comments that are representative of all received.

3. We ask that comments are civil and free of libellous or hateful material. Also please stick to the topic under discussion.

4. Please do not write in block capitals since this makes your comment hard to read.

5. Please don't use the comments to advertise. However, our advertising department can be more than accommodating if emailed: advertising@jamaicaobserver.com.

6. If readers wish to report offensive comments, suggest a correction or share a story then please email: community@jamaicaobserver.com.

7. Lastly, read our Terms and Conditions and Privacy Policy



comments powered by Disqus
ADVERTISEMENT

Poll

ADVERTISEMENT
ADVERTISEMENT

Today's Cartoon

Click image to view full size editorial cartoon
ADVERTISEMENT