Business

Arrears ran ahead on fridge

Tell Claudienne

Claudienne Edwards

Sunday, March 16, 2014    

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Dear Claudienne

In 2010 I bought a Frigidaire refrigerator from the Portmore branch of Courts on hire-purchase terms. Within the first month of getting the fridge there were three problems. At first it leaked and after that problem was fixed, it did not freeze, and later stopped working altogether. The company lent me a refrigerator while they tried to repair the problem but after they fixed it I refused to take it back. However, I continued to pay the instalments. I used the fridge the company lent me for about six months until they sold it to someone else.

Eventually, I entered into agreement with the company to exchange the Frigidaire for a larger more expensive GE refrigerator that had an icemaker. The hire-purchase contract required me to pay $290,000 for the GE over three years.

The monthly payment is $8,013 but I usually pay between $8,200 and $8,500 monthly. The payment should be made on the 31st day of each month but often I did not make the payment on the due date. I had informed the company that I could not make the payments on time because of certain problems I was experiencing. However, I have noticed that they have started to charge me interest on the late payments. They now say I owe arrears totalling $42,000. However, I am not in arrears with the monthly payments and I have the receipts as proof that it is not so. Several different bailiffs have been sent to seize the fridge but after I showed them my receipts for the payments I made, they did not take it.

I have been to Courts several times to try and sort out the matter but I am making no headway. Could you kindly help me?

PT

Dear PT

On Tuesday, March 4, Tell Claudienne asked the Courts customer experience manager to see you and she agreed. We note that when you met with her on Tuesday (March 4) she agreed to waive late payment interest totalling $15,464.78 from your account. The customer experience manager said that her research showed that while you overpaid the instalments some months, there were other months when you made no payments.

According to the

hire-purchase contract there is a five per cent interest charge on arrears that are more than one month instalment but less than two months. She said that there is a 20 per cent interest charge for arrears over two months but less than three months. On outstanding amounts of three months and over there is a 25 per cent interest charge.

The manager said that you have agreed to pay the arrears of $27,535 by March 15. Please discuss any problems you are having with the customer experience manager.

Good luck.

Dear Claudienne

On the road in the Kingston 8 area where I live there is a fire hydrant that is dripping. It has resulted in a pool of stagnant water and mosquitoes. I have called the National Water Commission (NWC) but to no avail. Could you please see what you can do to have the NWC address this problem?

KJ

Dear KJ

Tell Claudienne contacted the NWC and note that the fire hydrant has been fixed.

Good luck.

Have a problem with a store, utility, a company: telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.

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