Colour modification delays kitchen, bathroom cabinets by 5 months

Tell Claudienne

With Claudienne Edwards

Sunday, May 11, 2014    

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Dear Claudienne

On September 26, 2013, I entered into a contract with a company to make and install a kitchen cabinet and counter at an apartment as per drawings. The items were to be completed and installed within four to six weeks from the payment of the deposit on the same date.

Since then the date for completion of the items has been shifted at least four times, and on each occasion I was invited to view the items. However, each time that I viewed the kitchen cabinet and counter, they were either not completed or exhibited poor workmanship.

By February 17, 2014 when I made a complaint to the Consumer Affairs Commission (CAC), the items had still not been installed. The CAC contacted the businessman and informed me that he had promised to have the kitchen cabinet installed by Monday February 24, as it was necessary to remake the doors and substantially respray the cabinet.

Since then I visited the businessman's workshop on two occasions and made four telephone calls. On the second occasion (March 3, 2014) he promised to call me some time after 3:00 pm to arrange a final inspection prior to delivery. As at the time of writing this letter (March 3), that call has not been received.

In addition to the kitchen cabinets and counter, the company was also contracted to provide and install bathroom cabinets, but these had to be returned four times for poor workmanship and they are still incomplete.

At this point I am prepared to cancel the contract and demand a full refund of all sums paid to date if the cabinets are not installed by Friday, March 7, 2014.

However, even at this late stage I am still hopeful that there may be a satisfactory resolution to this matter.

I would appreciate your help in resolving this matter.


Dear DR

Giving the reasons for the delay, the company said that the kitchen cabinets were sprayed in the colour you requested, but that when you came to inspect them you changed your mind and requested that they be resprayed a different colour.

Pertaining to the bathroom cabinets, the company said that you also requested them to make changes. For instance, after the bathroom cabinets were installed, you requested soft closing hinges and a lighter coloured cabinet.

The company told Tell Claudienne that you could visit the workshop on March 19 to inspect the kitchen cabinets, but they were not finished on that date. When you eventually inspected them on April 9, the colour of the cabinets was OK, but the size of the cabinets and doors had to be reduced.

We note that you have now paid the total amount owed to the company, as both the kitchen and bathroom cabinets have finally been completed and installed to your satisfaction.

Good luck.

Dear Claudienne

I live on Maiden Lane, downtown Kingston. Since October last year we have been begging the Kingston and St Andrew Corporation (KSAC) to have the Jamaica Public Service Company (JPS) repair three street lights, but they have

not responded.

I am pleading with you to contact the JPS and request them to repair the lights, as at nights we have to go to bed early because the place is so dark. The bulbs are still intact so I know it's not intentional. One of the street lights is #165933 and the other is #1417, but the other two numbers are missing.



Dear KM

We contacted the JPS and we note that the lights have been repaired. We now publish your latest e-mail to us.

"I'm the person from Maiden Lane about the street lights. Well, thanks to you and the powers that be, the lights were repaired today (April 25, 2014).

Thank you very, very much. I feel much safer now. God bless you. Please continue to do the great job you're doing."

Have a problem with a store, utility, a company: telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: Please include a contact phone number.





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