Decades old and long sold to NCB, Barclays account required loads of paperwork for holder to access

Tell Claudienne

With Claudienne Edwards

Sunday, July 13, 2014    

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Dear Claudienne

In the 1960s I was the holder of a personal bank account with Barclays Bank. National Commercial Bank (NCB) acquired Barclays Bank and my account.

I now reside overseas, but on a recent visit to Jamaica I tried to withdraw money from my account. However, NCB advised me that the account was delinquent, and that I could not withdraw money from it. However, the bank never notified me that the account was delinquent.

When I presented my passport to the bank as my ID, the teller claimed that it was insufficient and demanded additional proof of my identity. I told NCB that I would provide them with the additional proof of my indentity later, but requested them to release some funds to me for my immediate use. NCB unconscionably rejected my request to release money to me from my account. The additional ID that NCB demanded was forwarded to them three times, but NCB said they can find no records of the ID being sent to them.

Because NCB denied me access to my money, I was forced to secure a very expensive loan in order to complete the scheduled business transaction which I came to Jamaica to conduct. The bank's action severely hampered the business, delayed the business deal, and I had difficulty paying local staff working for me.

NCB's negligence and poor professional service has caused me unnecessary expense and I would like the full amount of money that I have invested in the bank to be paid to me now.

I am also seeking compensation for the significant expenses I have incurred as a result of the bank's professional and financial negligence.

I am seeking your help to have the bank address this matter quickly.


Dear AH

We contacted NCB in late April and on June 26 they advised us that your concerns have been addressed. The e-mail NCB sent to Tell Claudienne stated the following:

"We apologise for the delay in responding, but the resolution timeline was tied to the historical search and paperwork from our customer that had to be undertaken to resolve the issue.

As regards the delay in bringing about a resolution, we hasten to advise that this situation is not symbolic of how such issues are handled.

Whilst you had wanted more details regarding resolution, we are not in a position to fully accommodate your request based on our obligations to the customer.

In response to the incident, we have noted the concerns raised by our customer and now advise that the customer's request has since been satisfied and she has been duly updated.

We want it to be known that at no time did NCB refuse to allow the customer access to her funds, providing that all documentary requirements were met.

We thank the customer for bringing this issue to our attention as we seek to continue our efforts to improve the level of service that we offer.

Please let us know if there are any further issues that you need to have clarified."

Good luck.

Dear Claudienne

I live in Flankers District in St James. My problem concerns the Jamaica Public Service Company (JPSCo). The JPS changed out the old system and put in the so-called new system between 2011 and 2012. Since the new system came on stream there have been regular outages, sometimes three times for the day. The box from which I get electricity goes out with regularity as a result of which my appliances have been damaged.

The damage to my appliances was assessed by a JPS assessor on March 13, but I have not been informed of the result of their investigation.

Could you please find out from the JPS for me if I will be compensated and how much I will get.


Dear HH

The JPS has advised Tell Claudiennethat your claim has been denied. The JPS stated the following in an e-mail:

"We were in no way liable for the damages as illegal connections in the community was the reason the customer suffered equipment damages."

Good luck.

Have a problem with a store, utility, a company? Telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: Please include a contact phone number.





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