Business

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Tell Claudienne

Claudienne Edwards

Sunday, December 30, 2012    

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Dear Claudienne,

In January, 2011 I was hit down by a car which mowed down and injured several other persons. I received head injuries which left me in a coma, and my left leg was burnt.

I made a claim through a lawyer on the insurance company with which the vehicle was comprehensively insured and they wanted a medical report on my injuries.

I was admitted to the University Hospital and I have made several requests to them for a medical report. However, the report that they gave me was incomplete and the lawyer would not accept it.

The report I was given stated that "the details of the accident are not available in the notes provided. The emergency and surgical admission notes are not available in the records provided for this patient."

In September the head of the medical records department at the hospital informed me that the docket with the details of my injuries could not be found.

I need the report urgently to take to my lawyers. Please help me.

RW

Dear RW

Tell Claudienne contacted the Chief Executive Office of the University Hospital and we note that you sent them a facsimile of the incomplete medical report that they requested from us.

The head of the medical records department has advised us that all of the notes listing your injuries are now in your file. She said that only a section of the notes were in the file when the doctor prepared the incomplete report. She said that the full report will now be prepared. However, that process could take up to three months, we were told.

We will follow up this matter on your behalf.

Dear Claudienne,

For about four weeks now I have been trying unsuccessfully to have Digicel address a problem. The first customer service representative I contacted told me that the problem was due to a technical error by the company and that other persons had also experienced the problem.

To date all I have been getting is apologies and promises that the problem would be rectified in 48 hours.

In mid-December I began to receive recordings informing me that "my number is being recycled" and that "my number will be given to another customer".

I was assigned this number on March 14, 2011. Credit was added sometime in October 2012 (this I was actually told by the customer service agent when she checked the system), so it is not a case of inactivity.

Kindly have this matter checked for me.

AS

Dear AS,

We informed Digicel of your concerns. Your problem was investigated and it was found that an error caused your number to be removed from the system.

Digicel said that the error was rectified and that the number has been re-assigned to you.

"Digicel deeply apologises for the technical difficulties that resulted in the inconvenience to AS. We value AS as a loyal customer and we thank her for her patience and cooperation while this matter was being resolved," the company said.

We see that Digicel has contacted you.

Good luck.

Have a problem with a store, utility, a company? Telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.

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