KINGSTON, Jamaica — After delivering stellar renditions of Bob Marley's ‘Redemption Song’ and Katy Perry's ‘Unconditionally’ last Monday America voted Tessanne into the top five of NCB’s The Voice.
Tonight as the competition gets down to the wire the Jamaican songstress will again seek ...more »
DIGICEL Jamaica is undertaking a $4-billion network upgrade. The investment this year follows $7 billion spending on capital projects over the last two years, according to Barry O'Brien.
"This level of investment is what continues to drive the quality of service we offer,"said the CEO of the Jamaica operations.
The telecommunications firm is also expanding its customer service operations with the recruitment of an additional 200 agents to the Jamaica business, while it says it is now aggressively pursuing the fixed line market.
"Digicel is also now looking to do in the fixed line market what it did for mobile customers 12 years ago," said O'Brien.
Back in 2001, when Digicel first launched its services, it took just a year for it to become the largest mobile operator.
On the other hand, the number of fixed line users have fallen dramatically since, and the market now has another fixed line operator -- Flow. The telecom giant recently launched DigiHome, which is a fixed line voice service that is billed per second for postpaid customers, It uses a wireless unit in a home to deliver voice and data services.
O'Brien is also optimistic about the prospects for data services.
"We are seeing a big jump in data usage as more and more of our customers acquire smartphones and experience Jamaica's only nationwide 4G Mobile network," he said. "We understand that data is the future so we will continue to ensure we offer a superior experience in this area".
Digicel claims that it has seen strong customer growth across all key business segments, following the introduction of a series of new plans in the market
"We are seeing a record level of customers within the Digicel family," said O'Brien. "Our customer-focus is reaping great success as we strive to exceed customer expectations and grow our business."
O’BRIEN... we are seeing a big jump
in data usage as more and more of our
customers acquire smartphones
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