Business

Homeowner charged commercial electricity rate for four months

Tell Claudienne

With Claudienne Edwards

Sunday, February 23, 2014    

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Dear Claudienne,

I live in Queen Hill.

My bill for electricity used for the period November 26 to December 27, 2013, was paid on January 8 at a Paymaster, even though the due date was January 11. Despite paying the bill early, the JPS charged me for late payment plus GCT. The bill before tax was $3,410.95 and the JPS added a late payment tax plus GCT of $562.81 to make the total amount $3,806.50. There was also a statement on the back of the bill as follows: "If you pay early you also avoid a late fee of $250 plus GCT being added to your next bill."

I called the JPS customer service three weeks ago and they promised that someone would call me, but I have not heard from them.

I just got a bill with the due date for payment as February 12 in the amount of $3,441.52 plus GCT of $567.84.

Why is the JPS billing me for GCT when my usage is 62 kilowatt-hours (kWh)? On the bill due for payment January 11, the previous reading was 5,921 and the current reading was 5,983. On the bill due for payment February 12 the electricty usage was again 62 kWh.

I am finding this situation very annoying and am seeking your help to have the JPS correct the error.

ES

Dear ES

Tell Claudienne spoke to the JPS and note that an agent from their Customer Satisfaction Department contacted you. The agent said that due to an error the JPS had billed you at the commercial rate for four months, resulting in your being required to pay the GCT. We see that the JPS has apologised for the error and has assured you that the correction will be reflected on your next bill.

Good luck.

Dear Claudienne,

I bought a Frigidaire freezer on hire purchase at the Courts head office in Kingston in December 2013, and the Savanna-la-mar branch of Courts delivered it to my house at Whitehouse, Westmoreland, on December 20. However, it has not worked since they delivered it. I decided to call you today, (January 14, 2014) as I have called them several times and nobody was sent to look at it.

On January 13 a technician came to look at the freezer and he said that it needed a relay. He said that he would make a report and that it would be fixed in about a week's time. I was very upset when I was told this and I asked them to cancel the sale and give me back the $9,000 I had deposited on it. I was told that I would not get back the deposit.

Could you kindly help me to resolve this matter.

AS

Dear AS

Tell Claudienne immediately contacted Courts. We note that the technician who came to examine the freezer discovered that the thermostat on the freezer had burnt out. He returned to your house within two days and replaced it.

We see that you are now satisfied with how the freezer is working.

Good luck.

Have a problem with a store, utility, a company: telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.

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