Island Outsourcers, along with sister brand itelBPO Solutions, will in November begin to manage The Bahamas Ministry of Tourism call centre operation in Freeport, Grand Bahama.
The Montego Bay, Jamaica-based firm made the announcement on Friday.
"We are honored to have been selected to oversee the contact centre function for the ministry and we're excited for the opportunity," Island Outsourcers/itel-BPO CEO Yoni Epstein said in a press release.
Island Outsources said its team has been working with the Bahamian tourism ministry and Grand Bahama Port Authority over many months to roll out the project.
The Island Outsourcers/itel-BPO Solution contact centre will be the "first of its kind" to be established in the Bahamas, the company said.
"This expansion is really a great move for our company; The Bahamas is well known for its rich history in tourism," Epstein said.
"Coupled with its knowledge and experience in interfacing with North American clients, its English speaking capabilities, proximity to North America, telecoms infrastructure, the ease of doing business with Government authorities and the right business incentives all signal that to operate in Grand Bahama is the right choice for our company and our clients," he added.
Island Outsourcers offers inbound and outbound solutions, contact centre, back-office operations, customer service and sales. The firm, which started out dealing with mainly the tourism and travel industry, recently launched a new brand, ITEL BPO Solutions, to handle support services for, among others, the telecoms, online retail, utilities, health insurance, and medical industries -- markets that the company has diversified into since setting up almost two years ago in the Montego Bay Free Zone with one client and five employees.
What's more is that the business process outsourcing (BPO) service provider hired industry veteran Troy Cotton as chief operating officer to help lead the company along an aggressive growth path.
"We are very happy with the growth we have made over the past 18 months and we are eager to see this opportunity blossom as we continue to position our company as a leader in the field of BPO solutions," said Epstein, adding "The Island outsourcer team thanks the Government of the Bahamas & the Grand Bahama Port Authority for expediting this process and making it an enjoyable experience becoming an investor in their country."
Cotton added that company will be initially servicing clients based in the Bahamas
He described the move as "strategic for the long-term growth of our business which adds value to our existing client base. In addition this reassures our new clients that they are dealing with a global brand with several different levels of site redundancies."