‘It’s Not the stove I purchased'

Tell Claudienne

With Claudienne Edwards

Sunday, September 23, 2012    

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Dear Claudienne

I live in Westmoreland, and on Thursday, August 30, 2012, I purchased a six-burner gas stove at the Bogue, (St James) branch of Courts furniture store. This was a cash purchase. I was told that my stove would be delivered to me by Saturday of the same week (September 1), and they did come on that day. However, the stove that they brought was not the one I paid for. I did not accept it seeing that it was not the right one. I am now writing to you on September 12 and I have still not received the stove that I ordered. All I am getting from these people is just plain "run-around". I am greatly inconvenienced.

Please help me.


Dear VB

We asked the Courts Charter manager to investigate your complaint. She told Tell Claudienne that she regretted that the newer model of the stove was delivered and not the older version that you ordered.

The charter manager stated the following:

"Our findings are that the brand, model and price of the stove that was purchased from the display was identical to the newer version that was delivered, with one difference. The burner caps of the newer version were indeed different in appearance to those which the customer would have seen displayed.

"This is indeed regrettable as understandably , the customer would quite rightly have expected to receive a stove with the exact appearance as the one that she purchased."

She also regretted that there was a delay in resolving the matter as a result of several failed attempts to source a replacement within the Courts branch network. However, she said that the Bogue branch said that they kept you constantly updated on the matter.

We note that at your request Courts has now refunded you the money. We see that they have also offered you a small gift as a token of apology for the inconvenience caused.

Good luck.

Dear Claudienne

My husband died in January 2011. After working for the government for 46 years, he retired and received a pension until his death last year. After his burial I wrote to the Ministry of Finance as I am entitled to a portion of his pension, but up to now I have not received a reply. I am 75 years old.

Please see what you can find out for me.


Dear IW

In December 2011 the Finance Ministry told Tell Claudienne that your husband's records had to be retrieved from the Government Records Centre where it was sent for storage so that a determination on your application could be made.

On Wednesday the Ministry informed us that they had written to the Auditor General to approve your award. They are expecting a reply shortly and have promised to write to you in the next two weeks.

Good luck.

Have a problem with a store, utility, a company? Telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: Please include a contact phone number.



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