Dear Claudienne

I thank you for this service in which we can ask for your help. I am having a problem with the Jamaica Public Service Company (JPS). I have been trying to type this letter to you but the constant power cuts have prevented me from doing so. So I decided to send you a hand-written letter.

I live in the Keith area in St Ann, where power outages are very common. The outages are not scheduled and they damage our appliances sometimes. I have written to the JPS and no one has ever come to investigate. The outages have been taking place for many years now.

I would like to know the cause of these power cuts.

Could you check with the company for me?

TFS

Dear TFS

We contacted the Jamaica Public Service Company and note that one of their representatives visited Keith and met with you.

The JPS has advised Tell Claudienne that some of the outages were localised and were caused by challenges on the distribution network in your community.

The company said that some of the outages were the result of load shedding by the JPS. It was also discovered that there was a problem with the feeder that supplies power to Keith.

According to the JPS, "We also discovered a problem on the feeder that supplies power to the community and we have made some efforts to partially resolve the situation. We will be completing this work in the next two weeks and we anticipate that this should fix the problem of frequent outages in the Keith community."

We will follow this up.

Good luck.

Dear Claudienne

Could you kindly check with the Registrar General's Department (RGD) regarding an amount of C$200 which I paid to the department in 2007 to do research on my father. The department did not do it and in the long run I had to do my own research.

Since that time I have been trying to get a refund but without success.

Could you kindly help me?

WJ

Dear WJ

Tell Claudienne contacted the Cabinet Office in the Prime Minister's office. We see that the Cabinet Office communicated with the RGD and that they have sent you an e-mail. We note that the RGD has agreed to refund you the money and that you will be sent a cheque shortly.

Good luck.

Have a problem with a store, utility, a company? Telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.