Business

No runaround, Singer to replace Tablet

Tell Claudienne

Claudienne Edwards

Sunday, June 01, 2014    

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Dear Claudienne

In January 2014, I purchased a Porto nine-inch tablet from the Singer store in Montego Bay. It had a one-year warranty on it.

In May 2014 it started to malfunction and could not be turned on. I took it back to the store in May 2014, and the manager informed me that it would be sent to the repair department at their main store in Kingston. After making several calls I was told that the tablet was repaired and had been returned to Montego Bay on May 18. The store called me to say that it was ready, and I asked a relative to collect it on my behalf. When she went to the store for the tablet, it still could not be turned on.

The store clerk then took it back and said it would be sent back to Kingston a second time to be repaired.

I believe I am being given the runaround. I bought it for cash and I don't believe enough is being done to fix the problem.

I am being greatly inconvenienced, but no one seems to care.

I use it on the job to download files and notices and to read my e-mails. Up to today, May 28, the tablet is still in Montego Bay and has not been sent back to Kingston to be repaired. I was told that it would be sent back to Kingston on the truck that takes goods to Montego Bay.

Please see what you can do to assist me.

VF

Dear VF

Tell Claudienne spoke to the general manager of Singer and she has advised us that the tablet will be replaced.

The Singer e-mail said

the following:

"We have advised the store that we will be replacing the tablet. The customer should receive the new tablet on Monday June 2."

Please let us know when you get it.

Good luck.

Dear Claudienne

Could you please advise me of the procedure to get a gun licence and what fees I would have to pay.

DB

Dear DB

According to the Firearm Licensing Authority (FLA), the cost of the gun licence is $8,000 per annum and there

is also a fingerprint fee

of $3,000.

Application forms are available at the FLA which is located at 12-14 Worthington Terrace, Kingston 5. An applicant must submit the following documents to the FLA for processing: completed application form and two passport size pictures, one of which must be stamped and notarised by a Justice of the Peace (JP). The applicant will also need two recommendations from such persons as a school principal, pastor, resident magistrate or a JP. The applicant must supply proof of age by means of a birth certificate or passport, and will be required to produce the actual documents as well as copies.

Good luck.

Have a problem with a store, utility, a company: telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.

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