Water leak destroying wall

Tell Claudienne

Claudienne Edwards

Sunday, April 13, 2014    

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Dear Claudienne

I live in St Catherine and there is a water leak outside the wall of my fence. I have asked my plumber to look at it and he has informed me that a National Water Commission (NWC) pipe outside my premises is the source of the leak. The leak is causing my wall to deteriorate. I called the NWC on February 11 and they gave me a number for reference and promised to send someone to repair the leaking pipe. Nobody turned up, so I called the NWC on February 22 and was again promised that the problem would be checked. As no investigation was done, I called the NWC for a third time on March 7 and was given a new reference number. It appears that after the third call, the NWC sent somebody to check on the leaking pipe but it was not repaired. They removed the topsoil and the leaking pipe is now visible. I called again on March 14 to find out what the NWC intended to do about the leak because, if this situation continues, the column of my wall will soon collapse. I was told that the leak is on the road, but this is not the case. However, even if the leak is indeed on the road, surely it should be dealt with.

This situation has existed for over a month and I would be most grateful if you would contact the NWC on my behalf. Please see pictures of the situation.


Dear GD

We contacted the NWC and note that within a day or two the pipe was repaired.

Good luck.

Dear Claudienne

I am a permanent resident living in New York. On January 23, 2014 I submitted an application to the Jamaican Consulate here in New York for the renewal of my passport. I was told that I would get the passport in six weeks. A few weeks later I was informed by the consulate that they needed a phone number for my daughter whom I had put as a reference on the application. I sent them the information in early February and they said they got it.

When I did not receive the passport, I called the consulate on two occasions. When I called on March 19 to find out when I would receive the passport I was told that it was not sent off to Jamaica for processing until March 6. They said it was not sent to Jamaica in the February batch of passports for processing as they needed the phone number for my reference.

What should I do as I need to visit Jamaica urgently to see my ailing mother?


Dear MW

You phoned the Tell Claudienne column from New York on March 19 and we advised you to call the Ministry of Foreign Affairs the following day (March 20).

We see that you followed our advice as on March 20 you sent us an e-mail that stated as follows.

"This is to inform you that I contacted the Ministry of Foreign Affairs earlier today and was informed shortly after that my application was received and that the passport will be processed and forwarded to the Consulate General of Jamaica by the latest March 28.

Thank you so much for speaking to me and for your advice."

Good luck

Have a problem with a store, utility, a company: telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: Please include a contact phone number.





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