Career & Education

Flagship innovators

Sandals Montego Bay launches employee leadership training programme

Sunday, December 10, 2017



MONTEGO BAY, St James — At Sandals Montego Bay, approximately 20 young team members comprising line staff, supervisors and assistant managers, are on a game-changing mission as they make their contribution to the development of not just the Sandals flagship resort, but the company as a whole.

They call themselves the Flagship Innovators.

They are recent graduates of the Sandals Corporate University were they received professional certification in core hospitality courses to include the art of selling, customer service, professional communications, and professional leadership. They will use their newly acquired knowledge and the platform it offers to teach, inspire and empower other employees, which the resort says it expects to result in increased engagement and productivity.

The goal, the resort explained, is to have young people aspiring to work in the hospitality industry set their sights on Sandals, “a company that provides career opportunities that will allow them to flourish”.

“Sandals Resorts certainly wears the hat well as we have been recognised as a preferred employer amongst the target group. With the rapid expansion of Sandals Resorts, there is a consistent willingness to raise the bar and be ahead of the competition in pursuit of continued success. With this success comes succession planning, which includes developing young leaders to take charge and forge new paths for the future,” Regional Public Relations manager Khadine Daley told the Jamaica Observer.

“The flagship innovators is a direct result of Sandals Montego Bay's continued revolution, a drive that began in 2015. While infrastructural change is a priority, the human resources remain paramount in order to consistently improve on the service levels being offered at Sandals. With 36 years of success, the resort is now poised for future achievements, with one strategic measure being its continued investment in its human capital as preparation for the road ahead,” she said.

Open water scuba instructor and president of the Flagship Innovators club, Oshayne Lawrence spoke of his own experience.

“I find I am holding myself more accountable for my own performance at work as I am more engaged and empowered. I am also excited about setting an example by not just sharing ideas but putting it into action with the support of the management team,” he said.

Training and development manager Sigourney Hastings noted, “at Sandals Montego Bay, we are truly concerned about creating an environment for developing effective leaders who are ready to function in a new age within the travel industry. The leadership training programme has a slightly different approach and a broader focus on how we prepare our youngsters to take on major roles. The goal is developing more well-rounded employees who can be productive and interact well with others in an ever-changing environment. Other areas of development become equally as important as having a solid technical or functional skill set.”

Human resource manager Herbert Richards, agreed.

“We are always looking to hire quality talent who can help with those efforts. Having effective leaders who can energise and motivate others to work together to achieve common goals is essential for the overall and continued success at Sandals Montego Bay,” he said.

“The Flagship Innovators mission is to continuously develop ourselves and others by striving towards greatness through training and development, involving ourselves in community outreach projects and practising good environmental habits; to be true standard bearers of tomorrow,” said Richards.

Sandals Montego Bay was the first hotel in the Caribbean-wide Sandals Resorts International chain of all-inclusive properties to have opened.

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