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Airports getting better at interacting with the disabled

Thursday, October 05, 2017

Dear Editor,

On January 1, 2017, I wrote a letter asking the question: When will we get it right?

My friend, who had a bad experience some time ago, returned to Jamaica for a one-week stay recently (he is a wheelchair user). On his return to the United States, I enquired about his experience at the Norman Manley International Airport.

I am happy to report that all went well. He was treated professionally, and even the transition from the wheelchair to the seat on the plane was well executed.

This is what we have been asking of the security; that they treat individuals with disabilities with the greatest of respect and not allow us to be made to feel less than human.

The institutions I represent — the Jamaica Council for Persons with Disabilities, the Combined Disabilities, and the JBU CEI — Ministry to Persons with Disabilities — have been, for some time, advocating for a change in how people with disabilities are treated at the airports when leaving Jamaica. I now write to express my profound thanks and appreciation for the improvement. Keep it up and thanks again.


Sarah Newland-Martin