KingAlarm — A case study in excellent customer service

Tuesday, October 09, 2018

Print this page Email A Friend!

Dear Editor,

I delightfully give a standing ovation, a salute and a customer service bouquet to KingAlarm, in observance of National Customer Service Week last week.

In summary, this company is the epitome of first-class customer service. Now, where should I begin?

Earlier this year, my home alarm system malfunctioned for several days. I sent an e-mail to customer service and who responded? John P Azar, the boss himself!

Not only that, but I got a follow-up e-mail from him and my account was hastily credited for that month.

Sometimes my alarm system becomes activated unintentionally. When that happens, I can expect a telephone call and a visit.

Do you remember that shooting incident on Braemar Avenue a few months ago in which about four of their guards were involved? In true customer service style, KingAlarm sent its customers two e-mail outlining its no-nonsense stance on the matter. There were also several press releases in the media, and a press conference was held. In true customer service style, KingAlarm sent every one of its security guards on a refresher training course within one month. I sent an e-mail to John P Azar to commend his outstanding handling of that crisis and he answered the very day thanking me and advising me that he was getting tons of similar e-mail. Taking the time to respond to a customer in the midst of that crisis speaks volumes.

KingAlarm, your excellent customer service is definitely worthy of being a textbook case study. You make me happy and safe. Keep up the wonderful work. It's truly a pleasure doing business with you.

Karen Oliver

St Catherine

Now you can read the Jamaica Observer ePaper anytime, anywhere. The Jamaica Observer ePaper is available to you at home or at work, and is the same edition as the printed copy available at




1. We welcome reader comments on the top stories of the day. Some comments may be republished on the website or in the newspaper � email addresses will not be published.

2. Please understand that comments are moderated and it is not always possible to publish all that have been submitted. We will, however, try to publish comments that are representative of all received.

3. We ask that comments are civil and free of libellous or hateful material. Also please stick to the topic under discussion.

4. Please do not write in block capitals since this makes your comment hard to read.

5. Please don't use the comments to advertise. However, our advertising department can be more than accommodating if emailed:

6. If readers wish to report offensive comments, suggest a correction or share a story then please email:

7. Lastly, read our Terms and Conditions and Privacy Policy

comments powered by Disqus



Today's Cartoon

Click image to view full size editorial cartoon