KingAlarm — A case study in excellent customer service

Tuesday, October 09, 2018

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Dear Editor,

I delightfully give a standing ovation, a salute and a customer service bouquet to KingAlarm, in observance of National Customer Service Week last week.

In summary, this company is the epitome of first-class customer service. Now, where should I begin?

Earlier this year, my home alarm system malfunctioned for several days. I sent an e-mail to customer service and who responded? John P Azar, the boss himself!

Not only that, but I got a follow-up e-mail from him and my account was hastily credited for that month.

Sometimes my alarm system becomes activated unintentionally. When that happens, I can expect a telephone call and a visit.

Do you remember that shooting incident on Braemar Avenue a few months ago in which about four of their guards were involved? In true customer service style, KingAlarm sent its customers two e-mail outlining its no-nonsense stance on the matter. There were also several press releases in the media, and a press conference was held. In true customer service style, KingAlarm sent every one of its security guards on a refresher training course within one month. I sent an e-mail to John P Azar to commend his outstanding handling of that crisis and he answered the very day thanking me and advising me that he was getting tons of similar e-mail. Taking the time to respond to a customer in the midst of that crisis speaks volumes.

KingAlarm, your excellent customer service is definitely worthy of being a textbook case study. You make me happy and safe. Keep up the wonderful work. It's truly a pleasure doing business with you.

Karen Oliver

St Catherine

karenoliver7@gmail.com

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