Letters to the Editor

NWC, we need action!

Friday, November 01, 2019

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Dear Editor,

We are having once again to use public media to talk about the National Water Commission's (NWC) very poor service.

Some time in May-June 2019 the water main on Meadow Close in Waterworks, Kingston 8, broke and flooded residences. After a number of days and hundreds of wasted gallons of water repairs were done and the road repaired.

Within a matter of days another section of the same main broke a short distance from the first one, and water again flooded the area. This was reported once again and the usual waiting period ensued while gallons of water ran to waste.

The NWC eventually returned and effected the necessary repairs. In both instances, 4-foot trenches of 20 feet to 30 feet of road had to be dug up for the necessary repairs to be done. Unfortunately, the second road repair has left a sink in the road, into which rainwater collects and car front-ends are constantly being damaged as residents enter or exit their driveways.

Our major concern, apart from the aesthetics of the road, is the accumulation of rainwater, predisposing residents to the dangers of mosquito infestation. This matter was reported to the NWC Customer Service Department on several occasions by resident B J March of Meadow Close. On Thursday, July 19, 2018 it was reported to Shakera who assured March that the repairs to the road would be done by Saturday, July 21, 2018, reference number 4826083. Needless to say, nothing was done. On Wednesday, August 8, 2018, the same matter was brought to the attention of a Mr Cruz, reference number 4826090, who told March to disregard the previous reference number. He advised that repairs usually take up to 30 days. March also spoke to a Chantoya Wisdom in the customer service department, who had difficulty understanding what was being reported.

It is now October 30, 2019 and we are still unable to obtain an intelligent answer or assurance of when, if ever, the NWC has any intention of repairing the road. We are not unsympathetic of the heavy workload which the NWC manages, but we must insist that something be done about this problem, which has existed for well over 16 months.

We are confident that NWC President Mark Barnett is unaware of the inefficiencies to which his customers are being subjected and hope that by bringing this matter to the public's attention it will finally be resolved.

Concerned residents of Meadow Drive and Meadow Close


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