These bank fees again...

Thursday, December 13, 2018

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Dear Editor,

The following is an open letter to the president and CEO of the Bank of Nova Scotia Jamaica:

On Tuesday, December 11, 2018 I went in branch at one of the bank's locations to do business.

My transactions were:

1. Two lodgements to two separate US accounts

2. One lodgement to my main salaries account

3. A withdrawal from my salary account

This therefore would be four transactions in all, and they were done in the order listed.

At the end of it I enquired about bank charges for the withdrawal, as I remember being told before that charges were applied to do in-branch withdrawals. I did not ask beforehand this time as I assumed that seeing that I was doing multiple transactions I would not be charged.

Was I wrong!

I was told by the teller that a $300 fee would be deducted from my account at the end of the month.

I did not enquire about the fee before I did the withdrawal so I take the blame for that. But the teller could have also informed me. But let's say the individual forgot; after all, we are humans. My question, however, is why am I being charged to take out my money from the bank?

I am not being charged to put it in (knock on wood).

Why after doing four transactions am I still being charged for a withdrawal?

How did Scotiabank come up with the $300 fee? At the automated business machine it is less than $100.

In this case is Scotiabank telling me that I should have done the three transactions at the teller and then go outside (where it is less safe and I am left exposed to all and sundry) to withdraw the funds.

I believe, as consumers, we are treated unfairly with a smile and some air conditioning, and so we take it until next time. Well, I think next time is now!

We need to ask ourselves this question: Do these organisations want our business? Do we want to continue doing business with these organisations under these terms? If there is no change then we really need to explore our options.

Miss Deducted

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