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Heart Trust signs MOU for skills training in BPO sector

Saturday, February 03, 2018

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KINGSTON, Jamaica — The HEART Trust/NTA and the Business Process Industry Association of Jamaica (BPIAJ) yesterday signed a memorandum of understanding (MOU) targeted at providing wide-ranging skills training for Jamaicans to take advantage of jobs in the fast-growing sector.

Commenting on the partnership with the BPIAJ, Chairman of the HEART Trust/NTA Edward Gabbidon noted that the HEART Trust would provide a solid base for employees to grow in the industry.

“We want to train persons to grow on the value chain to be anything they want to be in that (BPO) sector,” stated Gabbidon.

He explained that trainees would be equipped with transferrable skills, which would be useful in other areas of business as well.

“The training that HEART will be giving them is not only for BPO, but for business. It will be training to enter into the workforce across the board. There will be training at the base level for them to acquire jobs and then training that is specific to the industry,” said Gabbidon.

He further emphasised that the overarching goal of the partnership was to increase employment on a national scale.

President of the BPIAJ, Gloria Henry noted that the industry had experienced rapid growth since the BPIAJ's inception in 2012.

She said there has been a leap from almost 40 to approximately 60 firms operating on the island and employment has doubled from 13,000 to 26,000 persons in the sector.

“The BPIAJ is very keen on this partnership because it will help us to create the kind of talent pool that we want to have,” said Henry. She also stated the BPIAJ is supporting existing growth ventures but seeks to attract persons who are involved in knowledge process outsourcing.

Henry disclosed that the BPO industry has a diverse membership, which includes customer support management, legal process outsourcing and software development.

In addition to collaborating for the provision of trained and competent personnel for the industry, the HEART Trust/NTA will create Ssandards and programme development; enable capacity building and upskilling of industry personnel, and facilitate capacity building of trainers.

Vice President of Sales and Promotions at JAMPRO, Claude Duncan, lauded the HEART Trust/NTA and BPIAJ on the initiative stating that it would enable Jamaica to be more competitive globally. “In the area of education it is about providing a cost competitive workforce,” said Duncan. He said that the partnership would prove to be an incentive in site selection for potential investors.

The MOU signing took place at the HEART Trust/NTA Board Room in Kingston.


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