JPS says it is working to improve communication on outages

Friday, January 18, 2019

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KINGSTON, Jamaica — The Jamaica Public Service (JPS) says it is working on a plan to improve internal efficiencies while broadening the base of contact information as it seeks to improve communication on outages.

The power supply company, which was responding to a report from the Office of Utilities Regulation (OUR) that the company is not meeting standards for notifying customers of planned service disruptions, said it would update the utilities regulator on its plans by the end of this month.

OUR yesterday said: “One of the JPS' overall standards requires it to notify customers at least 48 hours ahead of planned outages. For the 2018 July – September period, JPS reported a 47.7 per cent compliance rating in meeting this standard, way below the agreed 100 per cent compliance target. This is a 6.1-percentage point decline over the preceding period”.

The regulator has given the power company until January 25 to provide reasons for the failure.

JPS, in its response today, said it spent approximately $25 million on outage advisories to customers and updated 221,000 accounts with current contact information.

However, it noted that despite radio announcements, social media postings, text notifications and emails, it recognises that not all customers are receiving adequate outage notification.

As such, the company is appealing to customers to submit their current contact information, especially their cell phone numbers and email addresses, so that they can be alerted about planned outages affecting their communities.

It further noted that planned outages are primarily carried out to facilitate maintenance on the network, upgrading and repair work, to improve the quality of service to customers.

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