OUR and MSET need to address poor telecoms service — PNP's Robinson

OUR and MSET need to address poor telecoms service — PNP's Robinson

Wednesday, May 20, 2020

Print this page Email A Friend!


KINGSTON, Jamaica — Opposition spokesman on technology Julian Robinson says the Office of Utilities Regulation (OUR) and the Ministry of Science, Energy and Technology (MSET) must step in now on behalf of telecoms customers to ensure that basic standards are maintained.

He made the call in an OBSERVER ONLINE interview this morning, against the background of renewed and widespread complaints of loss of, or intermittent service from one of the island's two telecoms providers.

“This started happening from before even the whole COVID business. The quality and the consistency of the service from the Internet providers is unacceptable particularly in a time where many persons have to work from home and students have to do online classes from home. It is imperative that the OUR and the parent ministry step in to ensure that basic minimum service standards are maintained,” he stated.

Customers have been disgruntled for some time, and continue to complain bitterly about poor broadband service, which has been aggravatedby the COVID-19 crisis and the current work from home orders, and virtual learning.

Robinson pointed out that the issue is not one off, nor recent, and says it is time for more competition in the market.

“It is not acceptable that a telecoms provider can be using vandalism as a reason, given the frequency of these disruptions and the fact that these disruptions have happened over a consistent period of time and it is causing disruptions to people's businesses, and there has to be an intervention from both the regulator and the parent ministry to ensure that this discontinues,” he insisted.

Alphea Saunders


Now you can read the Jamaica Observer ePaper anytime, anywhere. The Jamaica Observer ePaper is available to you at home or at work, and is the same edition as the printed copy available at http://bit.ly/epaperlive


ADVERTISEMENT




POST A COMMENT

HOUSE RULES

1. We welcome reader comments on the top stories of the day. Some comments may be republished on the website or in the newspaper � email addresses will not be published.

2. Please understand that comments are moderated and it is not always possible to publish all that have been submitted. We will, however, try to publish comments that are representative of all received.

3. We ask that comments are civil and free of libellous or hateful material. Also please stick to the topic under discussion.

4. Please do not write in block capitals since this makes your comment hard to read.

5. Please don't use the comments to advertise. However, our advertising department can be more than accommodating if emailed: advertising@jamaicaobserver.com.

6. If readers wish to report offensive comments, suggest a correction or share a story then please email: community@jamaicaobserver.com.

7. Lastly, read our Terms and Conditions and Privacy Policy



comments powered by Disqus
ADVERTISEMENT

Poll

ADVERTISEMENT
ADVERTISEMENT

Today's Cartoon

Click image to view full size editorial cartoon
ADVERTISEMENT