OUR sees jump in customer complaints

OUR sees jump in customer complaints

Sunday, September 20, 2020

Print this page Email A Friend!


KINGSTON, Jamaica — The Office of Utilities Regulation (OUR) is reporting a significant jump in the number of utility customer complaints during the 2020 April-June quarter.

The figures were reported in its recently released Quarterly Performance Report for the period.

The regulatory body said the number of contacts to its Consumer Affairs Unit for the quarter was 1,974 — an increase of 91 per cent over the preceding quarter's 1,033.

The body noted that the Jamaica Public Service Company Limited (JPS) recorded the largest increase, at 196 per cent, moving from 303 customer complaints in the January to March quarter to 898 in April to June.

The National Water Commission (NWC) saw a 60 per cent increase in customer complaints, while telecommunications provider Flow saw a 33 per cent increase. Digicel reported a -1 per cent decrease in customer complaints for the period.

The OUR said data indicated that the most significant increases comparing the current and preceding quarters related to billing matters (168 per cent), disconnection (125 per cent), and terms and conditions of service (113 per cent).

It added that JPS and NWC accounted for the highest number of billing related matters. Service interruption issues — at 12 per cent of total contacts — remained the second highest reason for customer contact to the unit, the OUR said.


Now you can read the Jamaica Observer ePaper anytime, anywhere. The Jamaica Observer ePaper is available to you at home or at work, and is the same edition as the printed copy available at http://bit.ly/epaper-login


ADVERTISEMENT




POST A COMMENT

HOUSE RULES

1. We welcome reader comments on the top stories of the day. Some comments may be republished on the website or in the newspaper � email addresses will not be published.

2. Please understand that comments are moderated and it is not always possible to publish all that have been submitted. We will, however, try to publish comments that are representative of all received.

3. We ask that comments are civil and free of libellous or hateful material. Also please stick to the topic under discussion.

4. Please do not write in block capitals since this makes your comment hard to read.

5. Please don't use the comments to advertise. However, our advertising department can be more than accommodating if emailed: advertising@jamaicaobserver.com.

6. If readers wish to report offensive comments, suggest a correction or share a story then please email: community@jamaicaobserver.com.

7. Lastly, read our Terms and Conditions and Privacy Policy



comments powered by Disqus
ADVERTISEMENT

Poll

ADVERTISEMENT
ADVERTISEMENT

Today's Cartoon

Click image to view full size editorial cartoon
ADVERTISEMENT