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Seventh staging of the public sector customer service competition launched

Tuesday, September 23, 2014 | 10:11 AM    

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KINGSTON, Jamaica (JIS) – Several attractive prizes are up for grabs in the 2014/15 Public Sector Customer Service Competition, organised by the Office of the Cabinet through the Public Sector Modernisation Division (PSMD).

The seventh staging of the biennial event was launched recently at the Ministry of Finance and Planning in Kingston.

Winners will be decided by public vote and a panel of judges, based on entities’ submissions.

Three categories will be decided by public vote. These include: Best Customer Entity (single location/multiple locations); Best Customer Service Officer; and ‘Best of Like’ Entities. The latter category targets entities such as the best post office, police station, hospital, health centre, modernised entity, parish council office, and National Insurance Scheme (NIS) office.


The winner of the Best Customer Service Entity category will collect the top prize of $300,000 and the Prime Minister’s Trophy. A trophy and cash prize of $20,000 will be awarded to the person adjudged the Best Customer Service Officer, while a plaque and $40,000 will go the winner of the ‘Best of Like’ Entities segment.

Equally impressive are the prizes for the categories to be decided by the judges’ panel, which include the Cabinet’s Secretary’s Trophy and $200,000 for the Most Improved Entity; the Jamaica Civil Service Association (JCSA) Trophy and $100,000 for the Most Innovate/Creative Entity; and the Jamaica Customer Service Association (JaCSA) Trophy and $50,000 for the Most Responsive Entity.

The entity deemed Most Socially Aware will receive $50,000 and a trophy, while the Best Ministry will be awarded a Plaque of Recognition and $40,000.

All public sector entities, inclusive of central civil service organizations, executive agencies, public companies, statutory bodies, and government departments, are eligible for participation.

Several methods are being used to secure public nominations and votes. These include: placement of nomination boxes and forms, and posters at entities island-wide; a telephone survey; toll-free telephone line in the Office of the Cabinet; establishment of a voting link; and creation of a Facebook page.

Nominations should be submitted by March 31, 2015 to: The Modernisation Specialist, Customer Service Development, Room 213, Public Sector Modernisation Division, Office of the Cabinet, 2A Devon Road, Kingston 10.

Winners will be announced and awards presented during a ceremony slated for October 2015.

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