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TAJ pilots new automated queuing system at two tax offices

Tuesday, November 20, 2018

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KINGSTON, Jamaica — Tax Administration Jamaica (TAJ) says it has taken a major step in creating a more customer-centric business space with the piloting of an automated customer flow management system at the new Falmouth Tax Office and the Constant Spring Revenue Service Centre.

According to the tax authority, the new system is designed to manage customer traffic flow in the office more efficiently, allowing customers to get a time stamped ticket and be seated while they wait for their number to be called, to access services and conduct business in a more orderly and speedier manner, saving time and money.

TAJ said since the installation of the automated queuing system at the two tax offices, it has been receiving positive feedback from customers.

It shared the experience of one customer, Maurice Johnson, entrepreneur, who on the first day stated that, “I came to Constant Spring Tax Office to renew my car registration and experienced the new queuing system, and I can tell you it only took me five minutes, the fastest I've ever left this location”.

The tax authority said it installed the system just ahead of the 14th of the month peak period, which is the due date for submitting and paying the Employers Monthly Payroll Declaration (S01), allowing for a stress test of the system, which will be used to make the necessary adjustments to the system and the supporting infrastructure to ensure the most efficient functioning of the system.

“The queue management system will enhance customer processing in TAJ's business spaces as managers on the ground are able to access real-time and close of business day analytics, to make more effective and efficient customer traffic management decisions, thereby reducing costs to the TAJ and customers.”

The new system is expected to become a recurrent feature of tax offices across the island in the long term.

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