More tellers, NCB

Friday, December 07, 2018

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Dear Editor,

National Commercial Bank (NCB) should do much better for customers utilising the services of its in-branch tellers.

I cannot understand why the bank has failed to have more employees occupy the teller wickets so that those of us who have to go into the branch to do a transaction can come out of the bank in a short time.

If you want to waste time then enter a branch of NCB, as it takes at least 45 minutes in a line to do a transaction lasting three minutes at the teller.

The bank continues to make super profits each year, yet still their customer service is so poor. I wonder what the service will be like when we get closer to Christmas Day.

Come now, NCB, Messrs Patrick Hylton and Michael Lee-Chin, show some regard to those of us who must utilise the services of a teller.

Sylvester E Anderson JP

Valentine Gardens

Kingston 19

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