Letters to the Editor

Portmore toll plaza took a toll on me

Friday, September 08, 2017

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Dear Editor,

I have a question for the Portmore toll operators: Can someone explain to me why at least three of the lines that could be used as 'tag' lanes at the Portmore toll plaza were not working properly on the morning of September 7, 2017?

I sat there for about 20 minutes until I got some 'assistance'. I use the word assistance very loosely here as the service left much to be desired. Not only are you not expected to have an opinion about why is it that, when you have money on your tag, the system refuses to let you through; you have to deal with workers who decide that when you voice your opinion they are going to bypass you so you have to wait even longer. And then they come over with their smug attitude, letting you know that they can put you into the regular line. I have a lot of illnesses, and me sitting at the toll plaza when I made sure that I left my house early enough to get to where I am going, so that I can eat and take my medication on time, is not a part of that plan.

I am sure that whoever controls the toll plaza is not going to pay my hospital bill if I am stuck out there and cannot take my medication to ensure that I don't have a seizure, or that my blood sugar level isn't affected because of not eating and no medication. This is plain ridiculous. People cannot be putting on tag for ease of use and have to deal with this stupidity without an apology.

Kaidy-Ann Nelson

kaidypoo@gmail.com

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