Letters to the Editor

Stop issuing filthy banknotes at ATMs

Friday, September 15, 2017

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Dear Editor,

I am somewhat disturbed by the physical quality of some of the banknotes that are dispensed from some automated teller machines (ATMs). My issue is that the banknotes given out by some of the ATMs of a particular prominent commercial bank are sometimes in a bad condition. I should make it clear that I cannot speak for other commercial banks, but my speculation is that this experience is probably not unique to one bank.

For example, some notes are torn along the edges or have the corners torn off. Other banknotes have holes in them and some are dirty and have the appearance as if they have been stepped on repeatedly.

Whilst I understand that money exchanges hands continuously and becomes worn over time, I am dissatisfied at the notion that such banknotes are being loaded into ATMs. It would be unsettling for anyone to accept that he/she worked hard and earned a month's salary by honest means, keeps their money in a bank that they are loyal to, and at the end of the day the bank gives him/her dirty, torn paper.

I will admit that such occurrences (at least in my case) are not frequent. However, whenever such an instance happens, it is embarrassing to conduct business with such money. I would like to make an appeal to all the banks, or whosoever is responsible for assorting the cash for replenishing the ATMs, to exercise more diligence in replacing damaged stock, because when banks give torn, dirty money to its customers, that negatively impacts customer satisfaction.

The Writer


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