Unacceptable FLOW

Unacceptable FLOW

Friday, October 18, 2019

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Dear Editor,

The FLOW network was down again on Monday. This time for 10 miserable hours, which included my long daily commute from Kingston to Old Harbour with two schoolchildren who had no Internet access to keep themselves occupied while I focus on driving.

So you can just imagine how irritated I was when the kids repeatedly asked, “When FLOW going to turn on back the Internet?” Of course, their guess was as good as mine, because it was not until long past their bedtime that the service was restored.

And, even as I turned to the car radio to provide them with some form of entertainment, not once did I even hear a message from FLOW that its network was down. No calls, no Internet for 10 hours.

In fact, it wasn't until Tuesday morning that I saw a tweet from the company about the outage. I wonder how FLOW expected me to get the message without Internet service?

This is unacceptable in this day and age. FLOW should not be allowed to get away with outages that last so very long without a public apology to customers, preferably on the front pages of the both daily newspapers.

Up to now I have heard nothing from FLOW about compensation to customers for lost service.

To add insult to injury, I recently discovered that FLOW's unlimited YouTube plan is not really unlimited. When you use about two hours of it in a day it slows down so that your videos start buffering and take a very long time to play.

I and other Jamaican consumers use our hard-earned money to purchase these services and therefore expect to be provided with exactly what is paid for.

Full time now the Office of Utilities Regulation and the Fair Trading Commission step in and protect consumers.

Winston Smith


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