Dear Claudienne,
I left some LP records at The DVD Club last year February to be converted to CDs. Several months later, I returned to the Club with the expectation that my CDs would be ready but they were not.

Since that time I have not been able to get the CDs as every time I phone or go there, no one knows about them. They have promised to call the technician, but I am never able to get any feedback. I eventually requested them to return my records and my deposit as I wanted to take them elsewhere to have the job done.

I was promised that the job would be completed by the end of that week, but when I returned two weeks later, of course they were not ready. They eventually gave me back my deposit and said the technician would be asked to return the records, but my records have still not been returned.
Please assist me to get back my records.
- JH

The manager of The DVD Club admitted that your records were kept for a prolonged period.

He explained that the LPs were "very dirty" and needed to be "cleaned" in order for the CDs to be made. However, the deterioration of the records was so severe that The DVD Club's software could not clean them. They were taken elsewhere in an effort to have them cleaned by newer software, but this equipment also failed to clean them.

The DVD Club requested Tell Claudienne to ask you to collect the records and we note that you have now done so.

Dear Claudienne,
A year ago I used my credit card to buy a one way BWIA ticket for a Guyanese member of staff who was awaiting a work permit. His return ticket had expired and a stipulation of immigration in order for his stay to be extended was that the company buy a one way ticket for his return home if he was refused the work permit.

At the time I bought the ticket from the travel agency I explained that the ticket would be returned for a refund. I was led to believe that it would be okay and that the refund would have been made within six weeks of the ticket being returned to the airline.

After the employee got the work permit in August last year, I immediately returned the ticket to the travel agency for the $24,000 less the penalty charge of $2,000 to be refunded.

Since then I have spoken to the travel agency and to the BWIA offices in Jamaica and Trinidad several times, trying to get the refund but without success.
- KH

After communication with the manager of the BWIA office in Jamaica as well as the refunds agent and accounts department, Tell Claudienne was advised that $22,840 was credited to your credit card on Monday, February 28.

We note, KH, that you have received the refund, minus the penalty charge, and that your credit card balance now reflects it.

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Trousers in Denim

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