Careers & Education

Terry-Ann Virtue is HEART's top quality rep

BY AINSWORTH MORRIS Career & Education writer

Sunday, March 16, 2014    

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AFTER serving the HEART Trust/NTA for 21 months, Terry-Ann Virtue has managed to win the highest award the vocational training institution offers.

The award —Top Quality Representative of the Year — is given annually to the staff member of the trust who has, within the year prior to the award ceremony, displayed excellence and best quality service.

Virtue was selected winner from a pool of hundreds employed by HEART. It was a surprise to her especially as individuals with more years of service had competed.

"I feel very excited. My hard work has paid off and I am very thankful," Virtue, 26, told Career & Education after the Quality Awards ceremony held at the Knutsford Court Hotel on February 28.

"I didn't expect that I would have been selected, but I was hopeful [when I was shortlisted]," Virtue added.

She said since she joined HEART on May 2, 2012, she has tried her utmost to offer quality service.

"Quality means almost everything to me, because the HEART Trust/NTA has six core values and one addresses quality. In all areas of society I know quality is one of the most important things and it makes no sense you do anything without it being of quality," she explained.

"One of my main areas of focus is that of improving the validation of our assessment at the Lluidas Vale Vocational Training Centre. I helped to design the current checklist being used and I was the chair of the quality assurance committee."

This award from HEART is not the first recognition for Virtue. In 2009 she was valedictorian for her graduating class at the University of Technology (UTech) and she also left UTech with a first-class honours degree in computing and information technology.

She said the training she received at UTech prepared her for the quality service she delivered to HEART between 2012 and 2013 which resulted in her being awarded Top Quality Representative of the Year for 2013.

"My daily motivation is just to do good, just to get up and do a good job at whatever it is I am doing. I believe that as human beings we must try to do good at whatever role or position we are in," she said.

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