RODERIC CRAWFORD General Manager - Terra Nova All-Suite Hotel

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Thursday, March 02, 2017    

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My current role is...

mentor and cheerleader, to challenge our team to satisfy the ever-changing preferences of our customers, and to keep the team focused on achieving established targets.

Prior to joining the team a the Terra Nova All-Suite Hotel I worked at...

…Radisson Grenada, Trident Hotel, Almond Resorts in Barbados & St Lucia, Ritz-Carlton Rose Hall and Plantation Inn.

I am bringing not only my years of expertise to the table but also...

my passion for excellence, my penchant for customer service, my ability to forge a cohesive team that understands together we can achieve anything.

I accepted the challenge because...

I believe Kingston is the place to be and I’ve always desired, since my early days in the industry, to return to a more intimate hotel where I could be more in tune with the pulse of the customer.

What I like about the hotel is ...

the accommodating and friendly staff and uncompromising level of quality in all that we do.

My immediate plans are…

to grow the business, maintain the high standards and introduce service refinements through continuous improvement. To ensure that Terra Nova retains its dominant position in the market.

What are three things that contribute to the success of a hotel?

Offering consistent and personalised service through a highly motivated and trained team of ladies and gentlemen. Never forgetting that the guest writes the pay cheque. Being responsive to evolving customer preferences.

What is it about the food at the Terra Nova All-Suite Hotel that keeps patrons coming back?

Extensiveness and relevance of menu offerings, consistency in quality and a highly talented chef in Kenard Swaby.

What are the favourites?

Mine is the grilled salmon with a white wine, lemon caper and basil reduction. Our filet mignon, rack of lamb and lobster thermidor are all very popular with our guests. The Regency Bar & Lounge also serves light fare after our restaurants have closed for the evening.

Which wines are your best sellers, and why?

Our wine list features over 130 wines, and the local market has shown a growing thirst and sophistication for really good wine. Among the many popular movers are:

Pinot Grigio with its light and crisp taste, which makes it a perfect accompaniment with seafood.

Sauvignon Blanc with its hints of citrus, which makes it pair well with seafood and pasta. It is also regularly served in the Regency Bar & Lounge with orders of light fare.

Cabernet Sauvignon and Merlot, which are are ideally suited to diners opting for entrées from the land.

Conundrum (red), which has really taken off as the most popular blend of varietals and goes well with beef and seemingly just about anything.

Why has your Thursday High Tea remained such an in-demand event?

It’s High Tea but in a relaxed setting. Our first-timers are blown away by the abundance of savoury and sweet offerings: baked goods, pastries, petit fours, finger sandwiches and, of course, a flute of sparkling wine…not to mention the fine teas and attentive service. It’s where you’ll find lively groupings of friends who want to catch up while being seamlessly pampered.

What’s your favourite place to chill at the hotel?

The Terrace with its uniquely Jamaican feel and calming views overlooking the gardens. It’s a good way to start the day with an early-morning cup of tea and reflect on the previous day and the day ahead.

What would you be eating?

Fresh local fruit, for sure, and, if my taste buds beckon, I’ll tuck into the breakfast buffet and surround my boneless escoveitched snapper with every imaginable traditional Jamaican treat such as ackee and salt fish, mackerel rundown, fried plantain and roasted sweet potato.

Who in corporate Jamaica would you like to see more of at the Terra Nova All-Suite Hotel?

Now that’s a really tough question! Terra Nova has earned the reputation of being the meeting place for business leaders, whether in a formal conference room or in a more personal dining setting. I’d say more business deals that shape the direction of the Jamaican economic landscape go down at Terra Nova than at any other hotel in Jamaica. To answer your question, I’d say we would want to encourage those businesspersons who have not yet broken out of the stay-at-the-office mould to give us a call, to see how best we can help them plan a productive meeting away from all the usual distractions.





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