'Employer of Choice' to be chosen at BPO symposium

Monday, April 01, 2019

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Jamaica's first 'Employer of Choice' in the business processing outsourcing (BPO) sector will be named at this year's staging of Outsource2Jamaica – Symposium and Expo, to be staged by the Business Process Industry Association of Jamaica (BPIAJ).

And the 36,000 employees in the sector will get their chance to help select the winner.

Scheduled for April 11 and 12 at Montego Bay Convention Centre in St James, Outsource2Jamaica will showcase the best in the local BPO industry and the opportunities that are available in the rapidly growing sector with the naming of the Employer of Choice, among the highlights.

“The Employer of Choice Award really opens up opportunities for the employees to have a say about the type of environment that they work in,” said Gloria Henry, president of the BPIAJ.

“It will show the employers who embody the spirit of best practices and so on,” added Henry.

She explained that employees can go on the BPIAJ's platform to vote for the top employer in the island, but they will not have the only say.

“Some companies have 5,000 to 6,000 employees so there will also be a panel which will look at the best practices and help to make the decision,” noted Henry.

Outsource2Jamaica will give local players in the BPO sector, including service providers, an opportunity to showcase their offerings to the rest of the world.

Buyers are expected from the United States, Europe, Canada, the Caribbean, the Philippines, and India.

“This year we are focusing on the global services sector. Last year we improved and expanded our value proposition to support the variety and the widening of services that are offered in the outsourcing sector in Jamaica,” Henry said.

Under the theme 'Global Services Transforming Processes, People and Culture', the first day of Outsource2Jamaica will focus on going up the value chain —with Jim Iyoob, chief customer officer of Etec Global Services, providing the keynote address on 'Leveraging people, process and artificial intelligence'.

'Best practices and innovations in your IT infrastructure', 'Starting my own BPO', and 'Bridging the gap in employability, the workforce and economy', are the other topics that will be discussed on day one.

Day two will begin with a keynote address by Andrew Clutz, director of corporate investment and analytics at Conway USA, who will speak on 'Attracting Foreign Direct Investments: Encouraging Sustainable Business Practices Using Incentives'.

'Jamaica's Labour Laws 101' and 'Preparing a Ready Agile Workforce' will also be among the topics to be highlighted on day two.

Outsource2Jamaica 2019 will close with the recognition of the Employer of Choice and a Youth Engagement Summit and Job Fair.


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