KINGSTON, Jamaica - Research in Motion (RIM), makers of the Blackberry smart phone has refuted claims reported in a New York Times article on Monday.
RIM has stated that the story in the New York Times article entitled "The BlackBerry as Black Sheep" contains a number of inaccuracies and lacks the balance RIM and their 80 Million BlackBerry customers expect.
The Times article stated that many Blackberry users are dissatisfied with their smartphone, labelling it a "paper weight" and "a big lie", they also claimed that Blackberry sales have dropped tremendously as consumers are turning to the iPhone and Android smartphones.
"Research in Motion may still be successful selling Blackberrys in countries like India and Indonesia, but in the United States the company is clinging to less than 5 percent of the smartphone market- down from a dominating 50 percent just three years ago," the article said.
The article also reported that consumers found their browers slow and the device incompetent when compared to iPhone and Android devices.
"The cultural divide between BlackBerry loyalists and everyone else has only grown more extreme over the last year as companies that previously issued employees BlackBerrys — and only BlackBerrys — have started surrendering to employee demands for iPhones and Android-powered smartphones," they said.
RIM however has rubbished these claims saying, "BlackBerry users can make reservations on both OpenTable and Yelp, the current BlackBerry browser is one of the fastest mobile browsers on the market and has won accolades in head-to-head comparisons".
According to RIM the number of Blackberry Messenger (BBM) users continues to rise and the BlackBerry is the world's top mobile platform for social networking.
They also claim that Global Positioning System (GPS) and mapping are built in to current BlackBerry handsets, as is near-field communication (NFC) and BlackBerry boasts the most robust and secure global network to refute the article's claim that, "BlackBerry outcasts say that, increasingly, they suffer from shame and public humiliation as they watch their counterparts mingle on social networking apps that are not available to them, take higher-resolution photos, and effortlessly navigate streets — and the Internet — with better GPS and faster browsing. More indignity comes in having to outsource tasks like getting directions, booking travel, making restaurant reservations and looking up sports scores to their exasperated iPhone and Android-carting partners, friends and colleagues".
"We listen closely to our users, happy and otherwise, and incorporate their feedback into everything we do - including the upcoming BlackBerry 10, which will be the first ground-up platform built for a new era of truly mobile computing," RIM said