CAYMAN Airways says its cargo service for passengers travelling from the Cayman Islands to Kingston has been normalised following Wednesday’s decision to have a chartered flight transport all the bags that had been left behind since last week.
The decision came following a Jamaica Observer report on Wednesday which highlighted the plight of passengers who were forced to wait for days to receive their luggage after arriving in Jamaica on the airline.
The airline’s marketing manager, Kathryn Walsh, said the chartered flight transported 83 pieces of luggage weighing some 700 pounds. This, she said, has cleared the backlog of delayed luggage, some of which were left behind from as long as last week.
According to Walsh, the problem of luggage being left behind had to do with the high volume of persons travelling at this time of year.
“Cayman Airways has a two-free-bags policy, and so at this time when a lot of persons are travelling back to Jamaica with their kids, many of them have more than two bags and some of them are over the free-weight maximum and so the volume of bags were just too much to handle by the flights we had,” she told the Observer.
“A few pieces were from a couple days ago, while some were more recent. But all of them came today (Wednesday) and everything is now back to normal.
“On each flight to Kingston there were a few pieces of luggage left behind, and that was what was creating the problem, but all of those were sent today (yesterday),” she added.
She explained that a supervisor and four agents were at the Norman Manley International Airport (NMIA) in Kingston to make arrangements for the majority of the bags to be delivered to the passengers.
On Monday, some passengers complained to the Observer that they had been waiting for days to get their luggage that were left behind.
The passengers said they were further incensed after they were forced to wait for hours at the NMIA to speak to an airline agent about the status of their luggage.