Digicel called to meeting to explain Claro issues

Thursday, January 12, 2012

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THE Office of Utilities Regulation (OUR) has summoned Digicel to a meeting tomorrow to have the company provide a status report on the transfer of control of the Claro network and assets to Digicel.
The OUR says it also wants full details of Digicel’s intended operation of the Claro assets and business.
“Customers of Claro have complained to the regulator that they are having difficulty accessing the network and are not able to access credit for their phones,” the OUR said in a news release. “They have also been advised via text messaging that a number of service plans fall amongst a suite of services which are to be terminated.”
It said the OUR was informed last month by the Office of the Prime Minister(OPM), that following on a request by Digicel for reconsideration of the approval previously given, former Prime Minister Andrew Holness, who at the time was the responsible minister, withdrew the condition stipulating that Digicel maintain and operate two separate networks.
“The OUR was also informed of new voice and data coverage conditionalities for the consequent network,” it said.
“In light of the fact that the company is no longer required to operate two separate networks, the OUR wants Digicel to provide the requisite information to enable the office to respond to the customers’ complaints. The OUR has not been privy to the mechanisms governing the new arrangements and has written to the OPM seeking further details,” the OUR said.

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