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Flow customers to benefit from new technology

Friday, July 27, 2012    

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CABLE TV and telephone provider Flow yesterday said it is well on the way to introducing new, cutting-edge technology that will allow customers to watch their favourite programmes remotely, using devices such as smartphones, computers and tablets.

The product, called Flow ToGo, will be rolled out soon and will include a component giving customers the option of using their home Flow telephone service when away from home.

Michele English, president and chief operating officer of Columbus Communications, Flow's parent company, told Jamaica Observer editors and managers about the new products during a visit to the newspaper's headquarters in Kingston.

English said that Flow ToGo is now being tested and a launch date will be announced soon.

Denise Williams, Flow's director of corporate and government affairs, explained that Flow customers will be able watch their favourite programmes away from home at any location with Wi-Fi service.

"We will continue to use our extensive infrastructure to bring the most innovative products to Jamaica," said Williams who also explained that the Flow ToGo telephone service will save customers roaming charges when overseas.

This latest move by Flow, she said, follows a series of firsts in Jamaica for television viewers, including all-digital cable TV, HD and personal video recorder (PVR) technology — which gives viewers the ability to stop, pause and rewind TV programmes — OnDemand television viewing, interactive programme guide, and the ability to view Flow bills and incoming calls on TV screens.

English and other Flow executives also revealed that other innovations to be introduced by the company soon are Cloud PVR and Subscription Video OnDemand.

According to them, Cloud PVR will allow customers to enjoy the benefits of a personal video recorder without having to make the investment in equipment. It will also give them the ability to record programmes to watch at their convenience.

Customers with Subscription Video OnDemand will have access to "thousands of hours of OnDemand programming at their convenience for a fixed monthly fee," they said.

The Flow team also boasted about the company's introduction of 3Dimensional Television (3D TV) and more High Definition Television (HD TV) channels on its digital cable TV network, saying that these are the latest in a series of programming advancements that it has brought to Jamaica since it was established six years ago.

"We are excited to provide our customers with 3D programming, and we are committed to expanding our 3D TV channel line-up as more content becomes available," said Williams.

The company, she said, has introduced two 3D TV channels and added 11 more HD TV channels, bringing the total number of HD/3D TV channels to 34, the largest number offered by any cable TV provider in Jamaica.

"The range of HD channels covers all popular genres of television programming including children's, lifestyle, sports, news and entertainment," the Flow officials said, adding that the company is making this 3D TV service available to its HD customers at no extra charge.

The two new 3D TV channels are WealthTV 3D and Wild Earth 3D. WealthTV 3D features a broad range of programming including adventure travel, automotive programming, documentaries, live events, and more; while Wild Earth 3D is geared towards adventure seekers.

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