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Flow's search for English's replacement to start next week

BY ANIKA RICHARDS Observer Online writer richardsai@jamaicaobserver.com

Friday, January 24, 2014 | 2:44 PM    

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KINGSTON, Jamaica — A replacement for outgoing president and chief operating officer of Columbus Communications Jamaica Limited Michele English is yet to be selected. However, the recruitment process may start as early as next week.

English, who was promoted to Executive Vice President and Chief Customer Officer by Columbus International, the parent company for Flow and Columbus Business Solutions, told OBSERVER ONLINE in an interview Friday that the position will be advertised both internally and externally.

"We are actually going to be going out to market, so we will be posting the job internally and externally," said English. "I expect that to happen next week and we will go for a full recruitment search."

English was quick to point out that a new set of eyes can only benefit the telecommunications outfit.

"For the Jamaica operation, I think it’s a good thing to have change," she said. "I mean, I have been here for a long time now and I am sure that whoever comes in to fill my role is going to do things differently and better.

"Every time you have a change, somebody comes in with a new set of eyes and they are going to look at things and say 'ok that was great' and then they will build on it and think about things differently than I would," English shared.

In her new role, which takes effect July 1, English will be based in South Florida and will have ultimate responsibility for the entire customer experience, beyond the traditional approach to customer service. This will include all customer touch points, including products, sales, communications, technology, systems, processes, and people.

English will also establish and have oversight for a Project Management Office for major regional projects impacting customers, employees and business.

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