Flow says it tops competitor in islandwide mobile benchmarking tests

Monday, February 08, 2016

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Flow Jamaica says it has outranked the competition in three out of four mobile benchmark tests and has earned a comparative rating on the fourth.

The tests, carried out by a team of international independent experts, put Flow ahead of the competition in the areas of radio frequency quality, 3G, and higher 3G retention, the company said in a press release on the weekend.


The company noted that of the more than 26,000 samples per provider, 99 per cent of the Flow Jamaica samples remained on the 3G instead of 2G, while the competition reselects up to 2.4 more times from 3G to 2G.


"Flow also leads on the amount of locations with excellent speed. To the average mobile subscriber, this means the end-user is more likely to enjoy speeds above 3Mbps with Flow Jamaica than with the other mobile provider," the telecoms company said.


The results were revealed by MSI Americas, an independent team of international network analysts who conducted an extensive and comprehensive Benchmarking and Drive Test of the two local networks. MSI Americas ranks Flow Jamaica as the faster, stronger and more reliable network on the island.


"These results underscore the phenomenal amount of work that our technical team has put in to ensure our network can stand up to scrutiny," said Garry Sinclair, managing director of Flow Jamaica.


"While we have invested heavily in our network, we must pay tribute to the tremendous sacrifices our team continues to make to ensure our customers receive superior service," he added.


Flow Jamaica, which recently announced that it is set to launch LTE in certain metropolitan areas, has upgraded network speeds from 20 mbps for over 70,000 customers and has completed the expansion of 4G-coverage islandwide.


"Flow Jamaica will not rest on these latest achievements. We will continue to make improvements to our networks, our infrastructure and facilities while investing in our people to continue to address customers’ concerns and to surpass their needs," Sinclair said, noting that the company is now in testing phase of the soon-to-be repatriated Customer Call Centre of Excellence — a world-class state-of-the-art facility that is being implemented to address many of the concerns customers have raised in the past.


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