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JPS moves to become more customer-friendly

Sunday, October 07, 2012    

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KINGSTON, Jamaica - Jamaica Public Service Company’s president, Kelly Tomblin, has announced the appointment of 15 new parish managers as part of efforts to transform company into a “more customer-centred organisation”.

“We are changing the way we serve our customers,” Tomblin said. “We are decentralising our operations, so that decisions about serving our customers in the parishes no longer need to be made at the head office,” she added. “Our aim is to create a more personal connection with our customers, so we are strengthening our service delivery capabilities at the local level.”

JPS has also appointed three new directors who will have oversight for its regional operations. Omar Sweeney, who was most recently at the Planning Institute of Jamaica, will be responsible for JPS’ Eastern Region; Keith Garvey, previously general manager of Rural Electrification Programme (REP), is JPS’ new Director of Region South; and Blaine Jarrett, previously director of transmission services at JPS, will now head the company’s western operations.

In addition to two of its new regional directors, almost half of the newly appointed parish managers are from outside of the company.

“The recruitment of business executives and professionals from outside the organisation is the first phase of our organisational transformation,” Tomblin explained.

 “We are excited about the new direction that JPS is taking and the value and new perspectives that these new executives will bring. Our customers will definitely be seeing and feeling the new JPS before long.”

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