KINGSTON, Jamaica — Jamaica Public Service (JPS) effective August 1, has offered a $250 discount to customers who pay their bills before the due date.
This Early Payment Incentive the JPS said is one of several new initiatives being introduced to improve service to customers.
JPS has also advised that customers whose deposits are equal to one month’s bill will have up to 15 days before they become liable for disconnection.
The power company is, however, urging customers to pay their bills by the due date in order to avoid having to pay a late fee of $250 plus GCT, or a disconnection fee of $1,400 plus GCT.
“Our aim is to strengthen the partnership with our customers,” said JPS Head of Corporate Communications Winsome Callum.
“We know that one of the worst things for customers is to have their power disconnected. So we’re aiming to make disconnection a last resort. Customers who provide their mobile numbers will get text messages when the bills are generated, and reminders when the bills are overdue.
“Also, many customers are now choosing to get their bills by email – its faster and more convenient,” she said.
JPS has also re-launched its website, which now has an option to allow customers to pay their bills online.
“These are just some of the improved service options that we’ll be rolling out to customers over the next few months,” said Callum.