MONTEGO BAY, St James — State Minister in the Ministry of Energy, Mining & ICT, Julian Robinson has welcomed Global Outsourcing Solutions Ltd, a new player in the information and communications technology sector, which will become operational next month in the Montego Bay Free Zone.
"We welcome the investment and we will be aggressively going out there to seek more investors because there are a number of investors who are seeking a near-shore solution rather than going to India, and Jamaica has the talent and the infrastructure to provide that solution," Robinson told the Observer.
He said that Jamaica is geographically well placed to attract investors in the sector which will result in the creation of jobs.
"I think it is indicative of the fact that Jamaica has competitive advantage in these areas and has the ability to attract investments and create jobs," Robinson said.
Global Outsourcing Solutions is a locally developed agent-assisted customer service company, which will result in the initial employment of about 200 workers.
By April, when the company is expected to become fully operational, a total of 600 persons are expected to gain employment.
Global Outsourcing Solutions is spearheaded by Davon Crump, a proven business executive who is also president of the Montego Bay Chamber of Commerce and Industry. In effecting its business-to-business and business-to-customers inbound and outbound call management solutions the company's ownership has engaged the services of a well-trained cadre of business development specialists.
The company will be a full-fledged, 24-hour contact centre, offering bilingual services in assisting its overseas clients with quantifying sales leads, generating sales, lead generation, order taking, responding to advertisement inquiries, market research, debt collections, customer service, dispatching services or general information requests.
Crump said that the company is also looking to represent local businesses in fulfilling their customer service needs.
"We are well aware of the transformational role of ICT, especially in regards to the further development of Jamaica's economy, hence we are confident in the success of Global Outsourcing Solutions," said Crump.
The company's president expressed appreciation for the facilitation support services offered to Global Outsourcing Solutions through JAMPRO's Montego Bay office.