OUR meets today with FLOW about customer complaints

Friday, October 16, 2015

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THE Office of Utilities Regulation (OUR) willl today meet with the leadership of FLOW to discuss the sharp increase in the number of customer complaints.


According to the OUR, the complaints surround poor quality of service, service disruptions, dropped calls, disputed charges and billing matters.


The OUR said it has seen a 74 per cent increase in the number of service interruption complaints from FLOW customers over the 2015 April-June quarter, when compared with the preceding quarter. This, it said, represents the highest movement in service interruption contacts over this period.


"Cumulatively, from January 1, 2015 to September 30, 2015, the OUR received 40 contacts from FLOW customers, 20 of which are related to broadband service; 360 complaints from LIME customers regarding mobile, Internet and landline services," a release from the regulator said.


The OUR said it will request actions and remedies from the company in response to the complaints, while commending customers "for their vigilance in demanding quality service from their utility providers".



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