MINISTER of National Security, Peter Bunting, says the ministry will be seeking to improve the delivery of service in all its agencies, through the establishment of standards and benchmarks.

In a message to the diplomatic corps yesterday at the Courtleigh Hotel in New Kingston, Bunting said the focus on service delivery is a determined effort to ensure consistency with the overall goals of modernisation.

In the message read by Director of International Security Relations at the Ministry, Karl Hamilton, Bunting said that at the Firearm Licensing Authority, for example, the ministry will be aiming to reduce the standard of response time to applications.

“This will reduce the backlog of applications and enhance its efficiency,” he said.

He said that measures will also be put in place to foster operational improvements at the Passport, Immigration and Citizenship Agency (PICA) in respect of the standard response time to applications.

“PICA will also be exploring the use of enhanced technology to improve the safety and security of travel documents issued, as well as integration of its operations with other law enforcement entities, to detect the movement of criminals in and out of Jamaica and the Caribbean Region,” Bunting said.

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