Social Security assistance

Ask the US Embassy

Wednesday, February 13, 2013

Q. I recently moved back to Jamaica from the United States and my monthly social security payments seem to have stopped. What should I do and who should I contact to ensure that my monthly federal benefits continue?

A: For residents of Jamaica, the Federal Benefits Unit at the US Embassy in Santo Domingo, Dominican Republic, provides assistance with Social Security, veterans' benefits and other federal benefits programmes. Services include the acceptance of first-time applications for retirement and disability benefits, changes of addresses, social security number applications, and assistance with non-receipt of cheques.

To better assist individuals in Jamaica, the US Embassy will be hosting a regional federal benefits officer from February 20-22. Town hall meetings will be hosted at the Mandeville Hotel at 10:00 am on February 20 and at the US Embassy in Kingston at 10:00 am on February 21.

The American Citizen Services Unit will also be accepting passport applications and providing notarial services during the town hall meeting in Mandeville. Please visit our website at for the cost of these services.

The federal benefits officer will also be taking private appointments at the embassy. Since the Embassy in Kingston does not handle social security issues, this is a great opportunity to have any federal benefits issues addressed. To schedule an individual appointment at the embassy and to attend the town hall meetings you must RSVP to or call 702-6006. Please include your name and date of birth when you call or email.

Individuals who wish to directly contact the Federal Benefits Unit in Santo Domingo, Dominican Republic, should email or call 1-809-731-4371 (Mondays - Thursdays 1:30 to 4:00 pm and Fridays 7:00 to 11:00 am). When sending emails to Santo Domingo, please use "JAMAICA" as the subject line. This will assist the Federal Benefits office in Santo Domingo streamline your inquiries and lead to more timely responses.

The Embassy staff in Kingston will answer questions you may have regarding the US Mission, including consular law, regulations and/or practice. In order to respect privacy, staff will not answer questions about specific visa applications. The embassy employs a visa appointment system, so it is only necessary for visa applicants to arrive 15 minutes before their scheduled appointment.

Send your questions to: and we will send them to the embassy.




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