TAJ reviewing business hours, services
ACTING Commissioner General of Tax Administration Jamaica (TAJ) Ainsley Powell, says the agency is seeking to review its business hours and the service it provides to clients at its tax offices.
These, Powell says, include restructuring early-morning weekday services, and extending these on weekends.
He made this disclosure while addressing Tuesday's Private Sector Organisation of Jamaica (PSOJ) President's Breakfast Forum, held at the Jamaica Pegasus Hotel in New Kingston.
Powell noted several clients' concerns that, currently, early-morning weekday services, which some tax offices provide, beginning at 8:00 am, are limited.
He pointed out that this is due partly to the significant number of persons taking advantage of the early opening hours to conduct various transactions. He added, however, that "we get a lot of complaints that, at eight o' clock, the service is not there (to attend these transactions)."
"If that is the case, and it's what the customers want, then, maybe, we need to adjust ourselves around that. We figure that we need ...to manage our lines ...our queuing system," the acting commissioner general said.
Powell pointed out that, currently, the TAJ, through information provided by its offices, is able to determine the duration of clients' transactions.
"The question is (however) ...how long does it take you to get to the cashier (and what the nature of your business is). So we are looking at getting a queuing system to help us with that management aspect of things," he added.
Powell said TAJ is also exploring the possibility of extending the weekend client services, which are now offered at its offices.
He pointed out that these services are available at the Portmore tax office in St Catherine where it "has taken off".