JPS appeals to customers after OUR report

Saturday, January 19, 2019

Print this page Email A Friend!


THE Jamaica Public Service Company (JPS) says it is working on a plan to improve internal efficiencies and broaden the base of contact information for customers.

The light and power company gave the assurance yesterday following a media statement from the Office of Utilities Regulation (OUR) on Thursday in which it said the JPS and the National Water Commission (NWC) have not been meeting standards for notifying customers of planned disruptions.

The JPS says it will share its plans with the OUR before the end of this month.

Meanwhile, the light and power company yesterday appealed to its customers to submit current contact information, especially mobile numbers and e-mail addresses. The JPS said it spent approximately $25 million on outage advisories to customers, and updated 221,000 accounts with current contact information, but that notwithstanding its efforts, the company recognises that not all customers are receiving adequate outage notification.

The OUR said it has given the JPS and NWC until January 25 to explain the reasons for the quality of service standards breach, and the measures that are being put in place to ensure future compliance. According to the JPS, the company is required to notify customers at least two days ahead of planned outages.

According to the OUR, for the July to September 2018 quarter, the JPS reported a 47.7 per cent compliance rating in meeting this standard. “This is a 6.1 percentage points decline over the preceding period. JPS advised that it is yet to implement measures to ensure that its compliance rating improves,” the regulator stated.

The OUR said the JPS' report on its guaranteed standards performance showed that there were 17,634 breaches of the standards, which although represented a three per cent decline over the previous quarter, had attracted automatic compensation of $34.95 million.

“Similar to the preceding period, the standards with the highest incidents of breaches related to estimated bills (which restricts JPS from sending more than two consecutive estimates without a penalty) and reconnection (which prescribes that disconnected service must be restored within 24 hours of payment of all overdue amounts). Both standards account for approximately 93 per cent and three per cent of breaches and 91per cent and three percent of compensatory payments, respectively,” the regulator advised in its quarterly performance report.


Now you can read the Jamaica Observer ePaper anytime, anywhere. The Jamaica Observer ePaper is available to you at home or at work, and is the same edition as the printed copy available at http://bit.ly/epaperlive


ADVERTISEMENT




POST A COMMENT

HOUSE RULES

1. We welcome reader comments on the top stories of the day. Some comments may be republished on the website or in the newspaper � email addresses will not be published.

2. Please understand that comments are moderated and it is not always possible to publish all that have been submitted. We will, however, try to publish comments that are representative of all received.

3. We ask that comments are civil and free of libellous or hateful material. Also please stick to the topic under discussion.

4. Please do not write in block capitals since this makes your comment hard to read.

5. Please don't use the comments to advertise. However, our advertising department can be more than accommodating if emailed: advertising@jamaicaobserver.com.

6. If readers wish to report offensive comments, suggest a correction or share a story then please email: community@jamaicaobserver.com.

7. Lastly, read our Terms and Conditions and Privacy Policy



comments powered by Disqus
ADVERTISEMENT

Poll

ADVERTISEMENT
ADVERTISEMENT

Today's Cartoon

Click image to view full size editorial cartoon
ADVERTISEMENT